you will find the answers to some questions we are frequently
asked. If your question is not answered here, please do not
hesitate to call us.
• Store full cartridges away from
You would be surprised how many times people place an ‘empty’
cartridge that someone else has removed, back into a printer.
(Especially with remanufactured cartridges).
• Keep a spare cartridge.
This may sound obvious, but a cartridge will only run out
when it is being used. Murphys’ Law dictates that this
is normally at the most critical time. Therefore, try to keep
a spare on site, especially if you have two or more of the
same type of printer.
• Gently rock cartridge from side
to side before installing.
This redistributes the toner evenly, which may have settled
to one side during transit.
• Remove separator card.
Most laser cartridges have a separator strip (separator card)
which keeps the toner away from the drum unit during storage
and transit. Check for a ‘pulling tab” at the
side of the cartridge. If a tab (usually labeled) exists,
pull the tab and separator card out (after rocking the cartridge),
until it is completely free from the cartridge. If for some
reason the separator strip won’t pull out completely,
cut the strip with a pair of scissors as close to the cartridge
body as possible and use as normal.
• How do I tell if my cartridge
As a cartridge approaches the end of its cycle you will notice
that the print may start to fade, or you may get completely
blank areas on your page. To optimise the page count from
your cartridge, simply remove the cartridge from the printer,
gently rock from side to side (to redistribute the toner)
and place the cartridge back into the printer. This will ensure
that all available toner is exhausted in the cartridge.
• Printing sticky labels.
Always use full sheets of labels in you laser printer. If
you use partially used sheets of labels, the gum residue can
stick to the drum of the cartridge rendering it unusable.
If you print ‘one-off’ labels on a regular basis,
please call us, as we also supply special label printers that
are designed for such an operation.
• What if I experience other print
The first thing to do is change the cartridge. This will determine
if the problem is associated with the cartridge or in fact
may be a printer problem (when was the last time your printer
was serviced?). If you are unsure as to the source of the
problem, please call us. We can help you isolate the problem
and determine the appropriate action to take.
• Cartridge Warranty.
All cartridges supplied by us are covered by warranty (either
manufacturers or our own). Therefore, should you experience
a problem, please call us first. We could save you time and
money by getting you back printing as soon as possible.